Delivery

SHIPMENTS

We reserve the right to specify routing of shipments. Express Sign Products reserves the right to withhold shipment of orders on overdue accounts.

ADD-ON ORDERS

Express Sign Products welcomes your order add-ons throughout the day, however, ESP reserves the right to split / send separately / invoice separately.

FREIGHT DAMAGE OR LOSS

Before signing the courier bill of lading for your shipment please make sure you inspect the packages for damage and that every box has arrived, for example, box 1, 2, and 3 of 3. Express is not responsible for damaged freight or missing boxes after a customer signs for received shipment.

DAMAGE CLAIMS

Claims for damaged shipments are to be placed directly with the carrier. Please do not return damaged goods to us. Notify the carrier company immediately and file your claim. We will help you with this process. Express Sign Products is not liable for wages or time lost on defective products, or on material application/misapplication.

RETURNED GOODS

All products sold by EXPRESS SIGN PRODUCTS INC. are returnable only in accordance with the warranty provisions hereof. Before returning any product, purchaser must obtain a RMA number from EXPRESS SIGN PRODUCTS INC. Credit will not be issued on unauthorized returns. Express Sign Products Inc. will arrange pick-up with an appropriate courier.

  1. Any defective, incorrect, or damaged item may be returned in its original box within 45 days of receipt via preapproved courier. All shipments will be inspected. Credits will be applied the middle and end of month once received by Express shipping department.
  2. Computer software, CDs, DVDs may only be returned for refunds if the package and seal is unbroken and not tampered with, and in new condition.
  3. For vinyl warranty issues and to receive replacement vinyl, please photograph box end with Lot # and return vinyl in original box.
  4. For shipments being sent back to Express Sign Products, DO NOT check off box or add a dollar value for the shipment contents due to very high insurance fees.
  5. Any return that does not comply with the above policy will be subject to a restocking fee, at our discretion.
  6. No returns on all CLEARANCE or discontinued items in our catalogue.
  7. All product returns purchased from Express Sign Products are subject to up to a 25% restocking fee plus shipping costs.

CANCELLATIONS

Orders cannot be cancelled except upon terms that compensate EXPRESS SIGN PRODUCTS INC. against loss. NOTE: SPECIAL ORDERS cannot be cancelled or returned without prior authorization from Express Sign Products. If Express is able to negotiate a return and credit arrangement with the manufacturer, a returned product restocking fee and credit arrangement will be completed with our customer.